The quality of your experience with the Galaxie music network is important to us, and we are committed to always providing you with a seamless music experience, everytime. If you are looking for assistance with any aspect of the service, or if you experience technical difficulties, we are here to help. Check out our Frequently Asked Questions below, or, if you can't find an answer there, contact us directly to get assistance or to report a technical problem.
Galaxie, Your Musical Universe, is a continuous music network that is available throughout Canada on a subscription basis. It offers a variety of continuous music channels in digital-quality sound, which are uninterrupted by ads or talk. The channels feature a fresh mix of music 24 hours a day, seven days week, and are expertly programmed. Each programmer is a professional and an avid enthusiast in a particular musical genre.
More information
Galaxie offers various channels covering a wide spectrum of musical styles.
Discover them now!
Currently Shaw,Shaw Direct, Cogeco, Bell, Videotron, SaskTel, CCAP and Rogers subscribers have access to Galaxie online. Galaxie is in the process of working with all the service providers across Canada to allow access to the online service. For more information please contact your local service provider to determine when Galaxie on the internet might be available in your area.
If you wish to submit your music for consideration for airplay on Galaxie, please forward us a download link for a zipped high quality digital version of your new release to: programming@stingraydigital.com or you can mail one copy of your CD to the following address:
Music Director
Galaxie
730 Wellington
Montreal QC H3C 1T4
Please only submit current music releases. We will contact you if we require your back catalogue.
Furthermore, we encourage you to include a brief description of the musical style or a note suggesting which Galaxie channel it would be best suited for.
* Please note that due to the volume of new releases submitted, we cannot follow up on the status of your music consideration.
Most distributors offer the on-screen display that allows you to see the information about the song that is currently playing, such as the title of the piece, the name of the performer or group, the title of the CD, the name of the record label and the reference number and also the composer or other related information. The Galaxie website at galaxie.tv also has a listing of all songs played in the last 24 hours for each of the Galaxie channels.
Recently Played
You can subscribe to Galaxie's music channels across the Canada through various service providers. It is included on the basic service of some digital cable, satellite TV and IPTV distributors.
Subscribe
Each distributor offers a different package and the cost varies from one to another. Most distributors (cable, satellite and IPTV) have opted to make Galaxie part of their basic digital TV package. We recommend that you contact your TV distributor for pricing details.
Subscribe
It depends on the package offered by your distributor. Please contact your distributor.
List of distributors
Refer to this list to help you match your service provider with the appropriate selection for the above menu.
Other
Acadian Communications Ltd
Other
Access Communications
Other
AmTelecom Communications
Other
Askivision Systems Inc.
Other
Black Creek TV Inc.
Other
Bobcaygeon Cable Inc. / Cable Cable / Fenelon Cable Inc.
Other
Bragg Communications - Amtelecom & Persona (Central & Western)
Other
Briand & Moreau Cable Inc.
Other
Brooke Telecom Co-operative Ltd.
Other
Câble Axion Digitel Inc.
Other
Cable TV of Camrose
Other
Cable TV Slave Lake
Other
Câblevision du nord de Québec
Other
Câblevision HSL-SDM
Videotron
Câblovision Warwick Inc
Other
Campbell River TV Association
Other
City West Cable Corp.
Other
Clearview Cable Limited
Other
Cogéco Câble (Québec)
Bell
Columbia Cable T.V. Ltd - YourLink Inc.
Other
Compton Cable TV Ltd
Other
Coop - Hay Communications
Other
Coop - Mornington Communications Co-Op Ltd.
Other
Coop - Quadro Communications
Other
Coop - Tuckersmith Communications
Other
Coop Câblo St-Fidèle
Other
Coopérative câblodistributeurs Notre-Dame des Monts
Other
Coopérative de câblodistributeurs de l’arrière–Pays
Other
Coopérative de câblodistributeurs Ste-Agathe
Other
Coopérative de Câblodistribution Ste-Catherine – Fossambault
Other
Coopérative de télévision communautaire de Fermont
Other
Copper Valley Cablevision
Other
Davia Cable and Satellite Systems
Other
Delta Cable Communications Ltd.
Other
Diffusion Fermont - TV
Other
Huron Telecommunications Co-operative Ltd.
Other
Imperial Cable Systems
Bell
Lake Broadcasting Corp.
Other
Look Communications (Québec + Ontario)
Other
Mascon Communications
Other
Mountain Cablevision
MTS
MTS Communications Inc.
Other
New North Networks Ltd
Other
Nexicom Communication
Other
Nor-Del Cablevision Limited
Other
North Nova Cable Limited
Other
Northwestel cable Inc
Other
Novus Entertainment Inc.
Other
Omega Communications Ltd.
Other
Persona Communications Inc.
Other
Radio Télévision Communautaire Hâvre Saint-Pierre
Other
Raftview Communications Ltd.
Other
RuSh Communications Ltd
Other
Seaside Communications
Other
Seaview Communications Ltd
Other
Shannon Vision Inc.
Other
Shaw Communications
Other
St. Peter's Cablevision Ltd
Other
Sun Country Cablevision Ltd
Other
Télé-Cable Albanel Inc.
Other
Télé-Câble St-Hilarion Inc.
Other
Télédistribution Amos Inc.
Other
Transvision Cookshire Inc.
Other
TV communautaire de la Minganie
Other
Ucluelet Video Services Ltd.
Other
Westman Communications Group
Other
Wightman Communications
Bell
Yourlink-Copper Valley Cablevision Ltd.
Other
Yourlink-Image Wireless Communications Inc.
Bell
Yourlink-Omineca Cable
Other
Yourlink-Revelstoke Cable TV
Canada's music experts put their talents to work to program Galaxie's channels. They are true music connoisseurs with a vast knowledge of musical trends and audience listening preferences. Using the best in computer software, they constantly update their programming to ensure a captivating, always-changing mix of the very best music. There is no block programming that repeats itself and no random playing.
Galaxie also works closely with the record companies to stay on top of the latest developments in the music industry. It is thanks to the support of the music industry that Galaxie can feature a very extensive selection of music.
List of programmers
For reasons beyond our control, Galaxie is currently very limited with the number of characters and lines of information it can use. The reason is that part of the on-screen display set-up is controlled by each distributor. Therefore, Galaxie is using the maximum space allowed on-screen by each distributor, which includes only the information about what's playing. As technology changes and improves, we are working with each of our several distributors to improve our on-screen information presentation.
Galaxie always welcomes your suggestions. Your special requests help us make our service ever better. However, due to the very sophisticated system we use, the number of titles we play, the fact we broadcast a single-time release over five and a half time zones, and the millions of subscribers who listen to Galaxie all over the country, it is difficult to specify when a song will be played or if it's already part of the extensive playlist.
Currently, Galaxie does not offer the option of an online music store. We are working on offering you this service. You can currently save your favourite songs in your My Galaxie account for when the service is available.
To better enjoy Galaxie, hook up your decoder to your sound system or wireless speakers!
It's easy, follow these simple steps:
Note that whether you subscribe to satellite or cable, the method of connecting to your stereo is the same.
Step 1.
a) Using audio cables connect the Digital Cable Terminal's (DCT) "AUDIO OUT" ports to the Stereo Amplifier's matching "AUDIO IN" ports.
b) If you have a Home Theatre system, you may use the available "AUDIO IN/ AUX" CD, DVD, VCR, or even TAPE ports, however, do not use the PHONO input since it is the wrong impedance.
Step 2.
On the front control panel of your stereo (input selector), select the chosen input source and… enjoy!
Turn your TV on if you want to know what's playing (i.e. Title, Artist, Album etc)
Galaxie is a modern-day virtual business. It relies on cutting edge hi-tech equipment and a highly efficient barebones infrastructure that is based in Montreal. Galaxie's programmers are based all over Canada, and plug into headquarters through electronic networks.
Galaxie's mission is to offer the Canadian public a vast selection of continuous music channels through as many distribution systems as possible. As well, Galaxie showcases the top Canadian talent alongside international artists.
If you wish to deactivate your My Galaxie account you can do so from the Modify My Profile page or write to Galaxie via the Contact Us section of the website and the account will be deactivated. You will receive and email confirming that you account is deactivated.
Musicians working with independent labels can now submit music videos to Galaxie for consideration. Download the document and return it to us completed along with your music video. For further inquiries on the service send us your messages via the Contact Us page.
Galaxie Music Videos on Demand Agreement Form
